At DiggyCatyHome.com, customer satisfaction is our top priority. Please review our refund policy below to understand our process for returns, exchanges, and refunds.
1. Eligibility for Returns
- Products can be returned within 30 days of receipt.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Non-returnable items include gift cards, downloadable products, and personalized/custom orders.
2. Return Process
- To initiate a return, email us at you@doggycatyhome.com with your order number and reason for return.
- We will provide instructions for sending the item back. Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped.
Thank you