At DiggyCatyHome.com, customer satisfaction is our top priority. Please review our refund policy below to understand our process for returns, exchanges, and refunds.
1. Eligibility for Returns
- Products can be returned within 30 days of receipt.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Non-returnable items include gift cards, downloadable products, and personalized/custom orders.
2. Return Process
- To initiate a return, email us at [customer service email] with your order number and reason for return.
- We will provide instructions for sending the item back. Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped.
3. Refunds
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be issued to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged. Email us at you@doggycatyhome.com if you need an exchange.
5. Late or Missing Refunds
- If you haven’t received your refund within 10 business days, check with your bank or payment provider first. If the issue persists, contact us for further assistance.
Thank you